Cancellations and Returns
Craftfurnish is a marketplace where Crafters, Artisans and Artists from INDIA are involved in selling and people around the world are involved in buying crafts , handmade items and furnishing items .
Products are designed and created by the Artisans that sell them. As Transparency matters on Craftfurnish, we ask Sellers to share information about the Manufacturers involved in creating their items.The data which is provided by the Merchants regarding the history of product must also be authentic & consistent. .
Craftfurnish Merchants work on independent basis.
Craftfurnish has its own defined policies, payment methods, and shipping and fulfillment methods. The Merchant has an option to choose his own shipping method. Merchants on Craftfurnish must fulfill Craftfurnish’s standards of Customer service .In the unlikely event that a transaction does not go as planned, the Buyer and the Seller must work together to reach a resolution. If they are unable to resolve themselves they may come to Craftfurnish’s trust building team.
Honesty is important to Craftfurnish and its Customers. We ask that Merchants represent themselves, their business, and their products accurately and in the most truthful manner..
Craftfurnish’s Trust building team may reach out to Merchant shops who function in violation of these guidelines. While we prefer to help Merchants bring their shop into compliance with our rules, Craftfurnish may ban Merchants that do not comply with the prescribed guidelines.We reserve the right to remove items of Merchants that aren’t consistent with the letter or spirit of Craftfurnish’s guidelines. Learn more about Craftfurnish’s Mission and Values.
At Craftfurnish we believes in helping its Customers as much as possible and, has therefore, a liberal Cancellation policy.
Craftfurnish has friendly return and refund policy to ensure stress-free online purchase. We offer 100% Buyer protection system for our valued customers. We do not release your payment to the Seller (partner) till the time products are received by the Customer and he / she is satisfied with it. We are there to help the Customer before and after the purchase of the product. We ensure that our Refund / Return policy is adhered to in all the cases and is consistent.
How do I cancel an order on Craftfurnish?
In an unfortunate event wherein, an Order placed with Craftfurnish has to be cancelled,it is requested that the Cancellation is done within 24 hours of placing the Order.
For the Outright Cancellations by the Customer:
- If the Cancellation is done before the Product is shipped, the entire amount will be refunded.
- If the Cancellation is done after the Product is shipped:
- If the Product has been received, it will be eligible for replacement, only in cases where there are defects found with the Product.
Refunds will be made in the same mode that the payment is received within 10 working days from the date of Cancellation of the Order. In other cases, it will be made thru' Online transfer to your bank account.
Please note: No Return or Refund for Customized Products e.g. Nameplates
Return / Replacement Policy
Craft Furnish has a well defined Replacement Guarantee Policy. In case of complaints regarding the Product that comes with a warranty from the Manufacturer, the Customer may refer the issue to the concerned Manufacturer. He may also inform Craftfurnish and adequate support would be provided regarding the same.
If the Product is received in a bad condition or if the packaging is tampered with or damaged before delivery, the Customer should refuse to accept the package and return the package to the delivery person. Also, please call the Customer care at support@Craftfurnish.com mentioning Customer Order ID. Craftfurnish will ensure that a brand new replacement is issued to you with no additional cost. Customer to ensure that the original product tag and packing is intact when it is sent back.
Apart from the Conditions reserved herein above, the following Products shall not be eligible for return or replacement viz:
- Any product that exhibits physical damage to the box or to the Product;
- Any Product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the Product at the time of delivery;
- Any Product without a valid, readable, untampered serial number, including but not limited to Products with missing, damaged, altered, or otherwise unreadable serial number.
What are the modes of refund available after Cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference. There are two modes of refund:
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Craftfurnish will complete the cancellation and initiate the refund, depending on your preference.
How to Cancel Order?
Just login to your Account and Select orders, you will be able to view your orders, Selected the order number which you need replacement or refund, Put your Remarks any if you need to.
These Request must be made within 7 days from the date of Delivery.
International Refunds are not applicable as all items are shipped by Craftfurnish directly after getting it from seller. Craftfurnish does 100% Quality checks for the products Repack them properly before any International dispatches.